JVS Published: Friday, February 14, 2020
San Francisco, CA
Job Type



The Chief Program Officer, a senior leader within JVS, oversees all programs and program operations.  The CPO is a motivating and inspiring leader who leads the implementation and execution of strategies and plans to deliver quality services and outcomes for JVS clients.  The CPO leads and motivates employees to encourage maximum performance toward comprehensive goals for the JVS mission and strategy

Principal Relationships

  • Reports to Chief Executive Officer
  • Collaborates with: Chief Financial Officer, Chief Development Officer, Board, staff, employer and community partners, funders
  • Supervises: Program Directors


  • Provides leadership to Program Directors: guides program planning and evaluation, and ensures consistent quality and standardization of practice across all programs
  • Leads implementation, execution and outcomes across all programs
  • Supports Program Directors in strategic cultivation of community and employer relationships
  • Participates as a key member of the Executive Management Team to support JVS strategy and program planning



Required Competencies

  • Employs a systems approach to management to achieve operational excellence
  • A strong people manager who sets clear goals and accountabilities, and works with staff to plan and track their progress toward goals
  • Execution strength – ability to move from strategy to action
  • Skilled at team and relationship building; an effective coach
  • An analytical thinker with a curiosity and ability to quickly asses a situation
  • A creative problem solver who reaches beyond the paradigms to resolve problems
  • An aptitude for the use of technology; able to understand new systems with ease
  • A collaborative, interactive and inclusive supervision style, willing to let employees take responsible risks and learn from mistakes
  • Ability to use data to plan and ensure the impact of the work

Preferred Competencies

  • Skilled in recognizing needs and marshaling resources and staff necessary to make an opportunity a reality
  • Skilled at leading a team through change
  • Skilled in moving from facilitating discussions to making decisions

Required Qualifications

  • Minimum 7 years progressive management experience as a senior leader of a high performance organization
  • Demonstrated success in coaching managers to identify and implement solutions to complex problems
  • Demonstrated success in driving to outcomes and leading teams to achieve ambitious goals
  • Demonstrated commitment and experience as a mentor, role model and coach to managers
  • Demonstrated success in complex revenue environments, managing multiple contract and grant requirements
  • Experience in program evaluation and analysis
  • Bachelor’s degree in related field

Preferred Qualifications

  • Experience with strategy, budget and program evaluation
  • Advanced degree in a related field such as Education, Social Work or Business



Program Leadership

  • Supervision of program directors to ensure programs meet or exceed annual goals
  • Coaching program leads to identify solutions to staffing, funding or partner challenges; supporting the growth of program leads so that they are better equipped to problem solve on their own
  • Oversight of key contracts; supporting program leads in meeting and negotiating with key government agency contacts
  • Manages program directors, with direct oversight of annual work plan implementation, program performance, contract management, and professional and leadership development
  • Leads program staff in utilizing data analysis to improve, innovate and effectively respond to client needs
  • Provides leadership to develop and design programs consistent with strategy
  • Leads innovation and quality improvement on program strategy
  • Drives program outcomes and quality; manages performance to evaluate progress on agency strategy, contract and grant deliverables

Staff Management

  • Manages program directors with direct oversight of annual work plan development and implementation, program performance, contract management, and professional and leadership development
  • Provides coaching to and actively develops program directors to be leaders with JVS
  • Develops and maintains a strong program management team fostering collaboration and coordination among JVS programs and staff for program innovation and improvements to service delivery
  • Leads program staff in utilizing data analysis to improve innovation and effectively respond to client needs

Program Evaluation and Quality Assurance

  • Evaluates programs for internal performance measurement, program enhancement, quality improvement and best practice research; builds culture of inquiry and performance
  • Oversees development of the systems, policies and procedures to ensure high quality service delivery, measurement of program outcomes and comprehensive reporting
  • Communicating with evaluation staff to modify and adjust dashboards as needed to align with both required tracking as well as strategic goals
  • Leads innovation and quality improvement

Community, Employer and Funder Cultivation

  • Provides leadership for employer and partner cultivation and development, with and external and internal focus
  • Represents JVS at community meetings as required and develops and collaborates with other organizations on relevant workforce development programs



  • Dedication to and passion for the mission of JVS
  • A strategic thinker with execution strength – ability to get things done
  • Executive presence and ability to instill confidence in external environments and internal operations roles; persuasive presentation skills
  • Excellent interpersonal and communication skills
  • Outstanding analytical skills; strong aptitude for making decisions and problem solving
  • Ability to comfortably delegate tasks and hold staff accountable for execution
  • Vision and stability to lead strategy setting – lead influence and collaborate with board and staff, exhibit transparency and openness to all staff and take decisive action
  • Models integrity responsibility and accountability for staff

Position Classification: 

  • Full-time/Regular Employee (based on a 7- hour workday)
  • Exempt
  • Eligible for all benefits offered to staff
  • Member of Executive Management Team and Leadership Team

Want to Apply? Please email a cover letter and resume to recruit@jvs.org; please refer to Chief Program Officer in the subject line.

JVS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, national origin or disabilities. Auxiliary aids and services are available upon request to individuals with disabilities; please let us know if you need accommodations for the interview process.



The preceding job description indicates the general nature and level of work and is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employees assigned to this job.





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