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Jewish Vocational Service Published: Monday, December 13, 2021
Location
San Francisco, United States
Job Type
Category
JVS

Description

Why Join JVS? 

Do work that matters, supporting the mission of JVS (Jewish Vocational Service) which helps people find good, living wage jobs. Our mission is to transform lives by helping people build skills and find work to achieve self-sufficiency.

Our Impact 

Since 1973, JVS has helped more than 85,000 people in the Bay Area build skills, find jobs and transform their lives.

The Role 

In collaboration with the Job Search Accelerator (JSA) Program Manager, Instructor, and the Strategy and Business Development Team, the Job Search Accelerator (JSA) Program Coordinator will be responsible for meeting recruitment, enrollment, and placement data entry for JSA clients. This position’s primary responsibilities are to deliver client-facing support, and program administration.

Scope

Recruitment (Support): 

  • Promotes JSA marketing materials, weekly, on social media and professional networks for the duration of the recruitment cycle.

Applicant Assessment and Enrollment (Lead): 

  • Updates the classic JSA email template in Salesforce to reflect the upcoming course, and Acuity.
  • Manages client applications in Salesforce.
  • Leads ZOOM interviews.
  • Schedules Individual Employment Plan (IEP) sessions before the start of the program and guides clients to complete DocuSign forms.
  • Assesses, selects final candidates, and enrolls them in Salesforce.
  • Creates and adds applicants to the monthly client roster.
  • Invites the PA to the monthly roster to collaborate on the creation of clients’ cases, program enrollment, placement enrollment, and JSA emails.

Training support 

  • Supports the Instructor monitoring class, fielding questions, and attendance

Quality Improvement and Evaluation: 

  • Distributes and ensures all clients complete the client survey on the last day of the JSA program.
  • Helps develop and evaluate new program assessments.
  • Collaborates with the JSA Program Manager, Instructor, Business Development Manager, and Director of Business Development to measure program effectiveness and individual client success.
  • Collaborates with various teams and departments to report on program and clients’ milestones as necessary for grant reports and audits.

Case Management: 

  • Manages the JSA active client list. Follows up with (prioritizing Office of Economic and Workforce Development {OEWD}) clients monthly and quarterly through surveys, emails, and phone calls, and adds the collected data to a client’s Salesforce file as an encounter.
  • Communicates clients’ challenges, successes, and needs with the JSA team.
  • Communicates clients’ target jobs and shares their résumés with the Strategy and Business Development Team as needed.
  • Assists in collecting and entering clients’ job offer letters (Verification of Employment {VOE}) into Salesforce.
  • Collaborates with the Instructor, JSA Program Manager, and Business Development Manager to rank clients’ employability upon graduating from the program.
  • Enters monthly encounters (communication via emails, phone calls, chats, video) with clients weekly into Salesforce as a part of the OEWD grant requirements.
  • Completes quarterly employment reports with clients listed on the quarterly reports' lists.

DOR Case Management:  

  • Manages Department of Rehabilitation (DOR) case management for the JSA program.

Client Café: 

  • Engages with clients and shares resources (housing, health, job leads, training, articles, etc.).

Additional Responsibilities (in-person learning only) 

  • Reserve classrooms.
  • Monitor the clients’ registration process.
  • Support the Instructor in distributing and verifying that all clients complete required paperwork (e.g., handouts, syllabus, reference guides, evaluations, etc.).
  • Support clients in navigating training facilities.

Qualifications

  • Professional written and oral communication.
  • Excellent organizational skills with attention to detail.
  • Relationship building skills.
  • Flexible and adaptable. Able to pivot quickly to identify changing priorities.
  • Able to manage multiple projects in a fast-paced and performance-oriented environment.
  • Presentation, public speaking, and group facilitation skills.
  • Able to lead and manage projects from start to finish:
  • Able to work independently and in teams.
  • Able to meet deadlines and objectives and communicate challenges with your supervisor and other collaborators.
  • Possesses an articulated educational philosophy and strong classroom management skills, demonstrated ability to maintain patience, diplomacy, and tact when facilitating in groups.
  • Maintains a learner’s mindset regarding incorporating new technology into facilitation and overall workload management.
  • Familiarity with Emotional Intelligence.
  • Ability to work in a multi-cultural environment with a diverse staff and clientele.
  • Experience using MS 365, G Suite, ZOOM, communication and project management tools, and LinkedIn (for job search, networking, and learning).
  • Demonstrated experience creating, delivering, and evaluating job search curricula.
  • Demonstrated experience providing direct service employment services to clients from diverse backgrounds who may present multiple barriers to success.

Preferred Qualifications  

  • Technology: Salesforce, SLACK, and Asana.
  • Familiarity with DEI practices.
  • Two (2) years recent related experience working with adults in an employment development, nonprofit, community college or adult education setting.

To apply for the Coordinator, Job Search Accelerator (JSA) Program position, click HERE.

What We Offer  

  • Salary starting at $60,000
  • Equitable pay
  • 100% covered medical and dental plans for the employee
  • Twenty (20) days of PTO + Paid Sick Leave
  • Paid federal and Jewish holidays
  • 403(b) retirement contribution match
  • Parental leave policy for new parents
  • Medical Care and Dependent Care FSA
  • Pet Insurance Discounts
  • Employee Assistance Program
  • Professional development opportunities and $250 Work-From-Home stipend

JVS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, national origin or disabilities. We welcome diverse applicants. Please let us know if you need accommodations or auxiliary aids for the interview process.

JVS values intersectional racial equity and strives to center people of color, people from working class backgrounds, women and LGBTQ+ people. We strongly encourage applications from people with these identities or who are members of other communities that experience marginalization

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