American CareQuest, a fully accredited Home Healthcare and Hospice Agency serving home-bound patients is actively recruiting for experienced Intake Coordinator for our Home Health and Hospice patients in the Burlingame office.
Location: Burlingame, CA
Full Time or Part Time position available
The Intake Specialist is primarily responsible for the scheduling function for this agency. The Intake manages all referral calls and coordinates clinicians with patients; works with the authorization departments (hospitals, insurance companies, etc) regarding eligibility issues; and responds to questions regarding patient care. The Intake Coordinator is responsible for the admission process for new patients by ensuring availability of reimbursement for services, identifying the clinical team to deliver care, and scheduling all patient visits within prescribed discipline and visit frequency requirements. Also responsible for data input, initiating and updating computer reports.
- Process receiving new patients for admission to our agency
- Demonstrable experience with scheduling of patient services within specified discipline/frequency parameters
- Communicate with healthcare professionals to provide highest level of care
- Demonstrable working knowledge of Medicare and non-Medicare reimbursement requirements including eligibility for service, managed care and Veterans Administration pre-authorization
- Coordinate and follow up calls to home health and hospice patients and families to offer clear and supportive communication
- Adheres to HIPAA and patient information privacy requirements.
The requirements are, but not limited to, the following:
- Must have prior experience as Intake Coordinator/Specialist in Home Health or Medical Office.
- Must have excellent communications skills.
- Must be computer-savvy and be able to work with data on multiple screens, using different software programs.
- Must be able to multi-task.
- Strong customer service acumen
- Ability to speak multiple languages is a plus
- Must enjoy working independently.
Looking forward to hearing from you!
Send your resume: firstname.lastname@example.org